TERMS & CONDITIONS ("Terms")

This website (https://www.educopoly.com) is owned and operated by Educopoly Limited (‘Our Website’ ‘Us’ ‘We’ ‘It’) registered in England and Wales with company number 15026474. Our Registered Office address is 86-90 Paul Street, London EC2A 4NE. Please contact us at support@educopoly.com.

THE CONTRACT - INTERPRETATION

  • These terms and conditions apply to all supplies of Products and services by us to any customer. They prevail over any terms proposed by you. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Products and services and so far as the context allows, to you as a visitor to Our Website. If in future, you buy Products and services from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
  • In this agreement unless the context otherwise requires: a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
  • In some areas you will have different rights under these terms depending on whether you are a business or consumer.
  • How we supply and publish our Products to you:

You will need to select a password and a contact email address when you register on our site. You agree to accept responsibility for all activities that occur under your account using these details. It is important that you keep your password private and confidential. If you think it is compromised, you should replace it right away. You must notify Us at once if any of your details, including your credit card billing address change. By logging into your account on our website and updating the appropriate section, you can change your details.

THE CONTRACT BETWEEN US

  • Any agreement for purchases made over the website will be between You and Us. Before your order is accepted and the contract is created, we must receive full payment for the products you request. Following payment, you will receive an email at the address you provided in your registration form from us confirming that your order has been received.
  • You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the products. It is the customer’s responsibility to enter the correct delivery details when they order.
  • If you have entered the incorrect details when ordering and your order does not arrive due to that, you will be refunded your order value (minus shipping), on the condition that the postal service returns your undelivered order to the return address on the package. The order number, the total cost, and your name will all be included in the shipment email.
  • When we accept your order there will be a legally binding contract between Us and You. Any term that you attempt to impose in your order will not be included in the agreement. These Terms cannot be changed by You, and we will not accept a different version of these Terms.
  • There could be typographical or technological errors in the content on this website. To the greatest extent allowed by relevant law, we specifically disclaim any liability we may have for any such inaccuracies or errors. In any event we are entitled to cancel the contract in the case of obvious errors or inaccuracies regarding the products appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the products that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the products, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

ACCEPTANCE OF YOUR ORDER

  • Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Products to you. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Products. This might be, for instance, because the Products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Products or because we are unable to meet a delivery deadline you have specified.
  • If we do not have all of the Products you order in stock, we will offer you alternatives (if available). If this happens you may accept the alternatives we offer or cancel all or part of your order.
  • We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

AVAILABILITY OF PRODUCTS YOU ORDER

  • Because we rely on our suppliers, we do not guarantee that Products advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Products.
  • We will let you know as soon as possible which parts of your order we will accept and which we will reject, regardless of whether we informed you before you placed the order, if we have insufficient stock to deliver some or all of the Products you ordered, or if you have ordered or attempted to order Products in excess of any quantity limits we are able to deliver because of unexpected limits on our resources which we could not reasonably plan for (whether in one transaction or multiple transactions, and whether from one or more customer accounts). In relation to Products that we are unable or unwilling to supply to you, any amounts that we debit from your debit or credit card, or from any other source of payment, will be refunded to your account. We will also send you an email at the address you provided on your order form to let you know which orders have been fulfilled and which have been rejected. Refunds will be processed as quickly as feasible and, in any case, no later than 14 days after the order. We will not be required to provide any further compensation for any unfulfilled expectations.
  • Additionally, please take note that we strive to provide our clients with the best value possible by running special offers in accordance with the aforementioned requirements. However, please keep in mind that supplies are limited at the special offer price and are subject to availability. We strive to minimise disappointment by updating our website as soon as possible. When products have sold out at a discount, it may take several hours for the website to be updated.
  • The price of Products may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Products. It is possible that Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. Also, the Products packaging may vary from that shown in images on our website.
  • If in future, you buy Products from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied. We do not sell the Products in all countries. We may refuse to deliver the Products if you live in a country we do not serve.

PRICE AND PAYMENT

  • The price payable for the Products that you order is clearly set out on Our Website.  It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Products until you have confirmed that you wish to buy at the new price. If, by mistake, we have under-priced Products, we will not be liable to supply those Products to you at the stated price, if we notify you before we dispatch them to you.
  • The price of the Products does not include the delivery charge which will be charged at the rates applicable at the date you place your order, and which will be displayed on a page of Our Website before we ask you to pay. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable, but in any event no later than 14 days from the date when we accept that repayment is due.
  • If you are a business customer, you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
  • Any charges relating to payment in a currency other than Pounds Sterling will be borne by you. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.

CANCELLATION AND REFUNDS

  • You may cancel your order without providing a reason within 14 days of the day you receive the Products, or from the day the contract concludes, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This period does not apply to services or digital content (e.g. eBooks, eGifts, MP3, video or audio content) that is not provided in a tangible medium (e.g. Printed Books, CD or DVD) and once it has been delivered. If you decide to cancel your order, you must let us know.
  • Please get in touch with our Customer Service at the email returns@educopoly.com for further details.

EFFECTS OF CANCELLATION

  • Within 14 days from the day on which we receive the Products back from you in case the Products have been delivered to you, we will return all money we received from you for the products you ordered, minus the cost of shipping. In all other cases, in case the Products have not been dispatched, your refund will be made within 14 days of your telling us you have changed your mind. Unless you specify otherwise, we will utilise the same payment method that you used for the first transaction. In any case, this repayment will not result in any expenses for you. We reserve the right to refuse payment until the products are returned to us. The direct cost of returning these products will be your responsibility.
  • To clarify, you may be able to get a refund if you are within the 14-day period, but this may be subject to deductions, and you will have to pay the costs of return of any Products. So, if you end the contract for any reason after the Products have been dispatched to you or you have received them, you must return them to us at your cost.
  • Since we do not cover the return postage and package costs, we recommend that when returning your product, you choose the signed-for delivery option. We cannot refund your item until we receive it back.
  • If you are a consumer, you have 14 days after the day you receive the Products, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery. So, for example if your order arrives on 1 July 2024, you may email us between 1 July and 14 July 2024 at returns@educopoly.com with the subject header Cancel and your product reference number informing us of your desire to cancel the Order and receive a full refund. You can do so by law up to 14 days from the date your order arrives i.e. in this example the last day to cancel for whatever reason will be 14 July 2024. 

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery.
  • the supply of digital content (including apps, digital software, eBooks, eGifts, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.
  • the delivery of newspapers, journals or magazines except for subscription contracts for the supply of such publications.

We will return your money subject to the following conditions:

  • we receive the Products in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  • you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

PLEASE NOTE:

  • We will pay the costs of return if the Products are faulty or misdescribed; or if you are ending the contract because we have told you of an upcoming change to the Products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other cases, you are responsible for the cost of returning the Products. We have no obligation to refund to you, your cost of re-packing and returning the Products.
  • We will make any refunds due to you as soon as possible. In any of the above scenarios, we will return your money within 14 days.  If you are a consumer exercising your right to change your mind then if the Products have been delivered, your refund will be made within 14 days from the day on which we received the products back from you. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

DIGITAL PRODUCTS (INCLUDING E-GIFTS AND E-BOOKS)

  • Digital Products (including apps, digital software, eBooks, eGifts, MP3, audio or video content etc.) cannot be exchanged or refunded. You shall bear the risk associated with the Digital Product once it is delivered. You may return a Digital Product at any time, up to 14 days from the day the transaction was made, prior to it being delivered. However, you understand that after the Digital Product is given electronically, you will no longer be able to cancel.

LIABILITY FOR SUBSEQUENT DEFECTS

  • Please examine the Products received from us immediately when you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Products, we shall assume that you have accepted them.

RETURNS OF DEFECTIVE OR FAULTY PRODUCTS

In all circumstances beyond the 30 days we shall exercise our discretion when considering a refund.

The procedure to return defective / faulty or damaged Products is as follows:

  • The Products must be returned to us within 30 days of you receiving and opening the Product. 
  • Before you return the Products to us, please carefully re-read the instructions and check that you have assembled the Products in the form they were received by you.
  • Please follow the returns procedure provided on our website which we will send to you as soon as you notify us that you wish to return any Products. We will return your money subject to the following conditions: we receive the Products with labels and packaging intact and you comply with our returns procedure. We cannot return your money unless we know who sent them, you tell us clearly what the fault is you complain about when it first became apparent, and other information to enable us to identify or reproduce it. If any defect is found, then we shall refund the full cost you have paid including the cost of returning the Products.
  • If you are a consumer, we are under a legal duty to supply Products that are in conformity with this contract. If we replace the Products, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
  • If you wish to exercise your legal rights to reject Products you must post them back to us. We will pay the costs of postage or collection. Please email Customer services at returns@educopoly.com for a return label.

BUSINESS USERS

  • If you are a business customer, we warrant that on delivery any products shall: conform in all material respects with their description and any relevant specification; be free from material defects in design, material and workmanship; be of satisfactory quality (within the meaning of the Sale of Products Act 1979); and be fit for any purpose held out by us.
  • If you give us notice in writing within 14 days that the Products do not comply with the Sales of Goods Act 1979. we shall, at our option, replace the defective products, or refund the price of the defective products in full. We will not be liable for the failure of Products to comply with the warranty if: you make any further use of such products after giving a notice in accordance, the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products or (if there are none) good trade practice, the defect arises because of us following any drawing, design or specification you supplied, you alter or repair the Products without our written consent; or the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
  • The procedure for return of Products is set out on Our Website’s main page. If you do not follow this procedure, we may be unable to identify you as the sender of the Products. You must tell us by email message at returns@educopoly.com that you would like to return Products, specifying exactly what Products and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note to you. If you send Products to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
  • Detailed instructions for returning faulty Products are on Our Website’s main page. Please note that we cannot deal with your complaint unless you return the entire Products that you bought: that is to say, with all components and parts and in the original packaging.
  • You shall bear the costs of the return delivery unless the Products were faulty and not fit for purpose.

CANCELLATION / REFUND DUE TO INCORRECT DELIVERY ADDRESS

  • It is your responsibility as the buyer to ensure you enter the delivery address correctly. If you decide to cancel your order or change your delivery address, then please write to us at support@educopoly.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so in case the Product has already been dispatched.
  • If it's too late to cancel your order, and the order does get returned back to us, we can then ship it out to the correct address or provide you with a full refund (please note, if the Products were returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the shipping costs).

YOUR DELIVERY DETAILS

  • We contract with a number of delivery partners with whom we share your personal data that you provided us on registration. We refer you to our Privacy and Cookie Policy which sets what we do with your personal data.
  • Products are sent by post (except electronic items, such as e-books which are available for free download online). The costs of postal delivery will be as displayed to you on our website during checkout.
  • We will dispatch the goods to you as reasonably possible (usually within 24 hours of receiving the order).
  • If there is a shortfall or other error in your delivery, you must notify us of that shortfall or error within 14-days of the delivery. Our liability to you will be limited to making-up the shortfall or otherwise correcting the error in delivery.
  • We may deliver the Products in instalments if they are not all available at the same time for delivery.
  • If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, please rearrange delivery with the delivery carrier. If a free re-delivery is not possible, then we may charge you a re-delivery fee to rearrange delivery.
  • Occasionally our delivery to you may be affected by an act or event outside our control. If an event outside our control takes place that affects the performance of our obligations under our contract, we will contact you as soon as reasonably possible to notify you and arrange a new delivery date with you after the event outside our control is over. Events “outside our control” include (but are not limited to) fire, strikes, flood, natural disaster, pandemic, epidemic and restrictions due to disease or infection control or public safety related restrictions.

DELIVERY OUTSIDE THE UK

  • We do not sell our Products and services in all countries. We may refuse to deliver the Products if you live in a country we do not serve.
  • If you order Products to be sent outside of the United Kingdom, the destination country may impose additional taxes, fees, customs charges, and/or VAT (Value Added Tax) on your shipment. Any such fees that are incurred in connection with customs clearance are your responsibility. You understand that We have no authority over any supplemental costs related to customs clearance. We suggest getting in touch with your local post office or customs officers for more details regarding import taxes and fees that might be applied to your online order. You are responsible for purchasing products which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

DISCLAIMER AND OUR LIABILITY

LIMITATION OF OUR LIABILITY

  • Unless you notify us in writing via our contact form within 14 days from the delivery of the products, we will not be liable to you if the products we deliver are not what you ordered or are delivered in the incorrect quantity. Where the products are damaged or defective, you have 30 days to inform us.
  • At all times we will exercise our discretion on offering any refund. If you notify Us of a problem under this clause, our only responsibility will be to, at our discretion, remedy any shortage or non-delivery; replace any defective or damaged products; or reimburse you for the amount you paid for the in-question products using the original payment method. We shall not be responsible to you for any indirect or consequential loss or damage resulting from any issue under this clause, and We shall not be required to reimburse you for any money, other than the price you paid for the products.
  • We do not offer any warranties in relation to the educational or medical value of the products that you have purchased. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website. All material provided is for informational and educational purposes only. This content is not intended to be used as a substitute for professional medical advice, diagnosis, medication or treatment. Medication should never be discontinued without consulting the prescribing doctor. If an individual, parent or supervising adult has any doubts regarding their own and / or their child’s health or applicability of any content with respect to his / her medical condition or symptoms, they should seek suitable medical and/or psychological treatment from a qualified individual and should not solely rely upon the opinions expressed in or on our properties and materials.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products; and for defective Products under the Consumer Protection Act 1987.
  • Nothing in this clause is meant to restrict any rights you may have as a consumer in accordance with the laws of England and Wales. No right created by this agreement is enforceable against any person who is not a party to it. Because of the nature of the Internet, there is a chance that your messages will be delayed, intercepted, or include corrupted data. We disclaim all liability for any unfavourable reliance you may have on the information on this website. We shall not be liable for any delays in delivery caused by any foreseen events or force majeure.

DISCLAIMER

  • We offer this website and all its contents (including any software or data that can be downloaded) "as is," with no warranties or representations of any kind made by us regarding this website or its contents. To the maximum extent allowed by applicable law, we disclaim all representations and warranties, whether explicit or implied.
  • Furthermore, we do not guarantee that any software or the server that hosts it is free of viruses or other harmful elements, nor do we make any representations or warranties regarding the information and accompanying graphics presented on this site being accurate, full, or suitable for any particular purpose. In any case, damages resulting from or connected with the use of this website in any way shall not be the responsibility of either We or any of our Directors, employees, or other representatives.
  • This is a broad limitation of liability that covers all damages, including but not limited to compensatory, direct, indirect, or consequential damages; loss of data; loss of income; loss of profit; damage to or loss of property; and third-party claims.

ACCEPTABLE USE AND RESTRICTIONS - POSTS & TESTIMONIALS

  • We are not responsible for any of the opinions or comments posted on our website. Our website is not a forum for testimonials, however, provides testimonials as a means for customers to share their experiences with one another.
  • To protect against abuse, all testimonials appear after they have been reviewed by our management. You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the website. Prohibited behaviour includes inaccurate, false, or misleading information, harassing or causing distress or inconvenience to any other users, transmitting malicious, defamatory, obscene, threatening or offensive content or disrupting the normal flow of dialogue within our website. You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
  • In connection with the restrictions set out above, we may refuse or edit or remove a Posting which does not comply with these terms.

HYPERLINKS

  • Hyperlinks may be present on our website. These links could take you to websites, articles or blogs run by other companies or providers, for which we have no liability. When creating our own website, we made every effort to ensure that the information was accurate and provided in good faith.
  • On the other hand, we have no control over any information that you can obtain through other websites. As a result, no reference to any organisation, business, or individual that our website links should be interpreted as endorsing or guaranteeing the reputation and qualifications of such organisations, businesses, or individuals. You are free to link to our home page if you follow the law, treat us fairly, and do not exploit or harm our reputation in any manner.
  • You may not create a link in a way that implies an affiliation, endorsement, or approval of ours when none exists. It is forbidden for you to create a link to our website on any other website that you do not own.
  • You are not permitted to link to any other page on our website or to frame our home page on another website. Without warning, we retain the right to revoke permission to link.

GENERAL TERMS AND CONDITIONS RELATED TO EVENTS

Refunds

  • We do not allow refunds for events but any final decision upon request will be discretionary. Please only register for the event if you are 100% sure that you are able to attend. If you drop out, we will not issue refunds.
  • We understand that life happens, and if you cannot attend the event due to unavoidable reasons, then please get in touch with us to let us know sufficiently in advance, before the event starts.
  • However, we cannot guarantee that someone will be able to take over your spot and transfer you the money, especially in case of late notice. If there is no one else to take your spot, then unfortunately we will not be able to provide you a refund. We often pay for hiring an event space or pre-order meals and if you cancel at the last minute, then it imposes an additional cost on us.
  • Our refund policy will be entirely at our discretion but the general principle is that we cannot refund. We will process a refund for you in case the event is cancelled due to unforeseeable reasons.
  • If we reschedule the event, you can choose to keep your ticket and attend the rescheduled date. But if for whatever reason, you cannot make the rescheduled date, we will refund you the face value of the ticket.

Community Standards:

  • We expect that all event attendees follow community standards and treat others with respect. In case any member violates these standards or displays abusive, harassing or rude behaviour, then we reserve the right to remove them from the event and restrict attendance to future events in the interest of safeguarding the interest and safety of the rest of the members in our community.

Babies and Children:

  • Babies and Children are allowed to attend the event with their mums in some cases where the event allows that, however, mums are responsible for taking care of the health and safety of the children. We don’t take responsibility for taking care of the little ones.

Health & Safety

  • We hold events at venues that are independently owned and run. Therefore, for any damages suffered, physical or otherwise, you agree that we and our associates cannot be held responsible or liable.
  • By purchasing tickets and or participating in our event you agree that neither we or our staff or associates is liable for any damages, direct or indirect, that may arise from partaking in the services. This will include any damages, without limitation, arising out of communicating with other participants registered with Educopoly. Such damages include, without limitation, physical damages or harm, bodily injury and or emotional distress and discomfort.
  • You are responsible for your safety and that of your belongings. We cannot verify the identity or background of any participant at our events. We request you to approach any meeting with any participant at an Educopoly event with the same level of caution and discretion that you would exercise in any other life situation. We can take no responsibility for the safety and security of your personal belongings whilst attending an event. So, please take care of your belongings as you would do in any other social setting.
  • The venue is covered by a premises license and we don’t take responsibility for the quality of food and drink and the general ambience on the day. We will take all steps needed to ensure you get the best experience, however, we expect our vendors in the premises to ensure health, safety and general quality standards are maintained for everyone attending the event.

Allergies:

  • Should you have any allergies or intolerances, please advise your server who will be happy to discuss them with our vendor so they can accommodate that or provide you with alternative meal options.
  • It is your responsibility to inform us in advance in case of any allergies where your meals are pre-ordered.

ENTIRE AGREEMENT

  • The entirety of our agreement about the provision of the items to you is outlined in these Terms, along with the current website prices, delivery information, and contact information.
  • These Terms cannot be changed unless they are in writing and approved by one of our Directors. Specifically, nothing stated by a sales representative acting on our behalf should be interpreted as changing these terms or as a legitimate endorsement of the type or calibre of any products we sell. If any such representation is false or deceptive, we will not be held responsible.

Choice of Law

  • The courts of England and Wales shall have jurisdiction to handle any issues between Us, and English and Welsh laws shall govern and be interpreted in accordance with these Terms.

POLICY CHANGES

  • We reserve the right to amend our Terms and Privacy and Cookie Policy at any time with or without notice. However, please be assured that if the Terms and Privacy and Cookie Policy changes in the future, we will not use the personal information you have submitted to us under the current Terms and Privacy and Cookie Policy in a manner that is materially inconsistent with this Terms and Privacy and Cookie Policy, without your prior consent.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. In this agreement, references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.
  • You may view our Privacy and Cookie Policy for further details.

Contact Us

  • For any enquiries or your interactions with our website, or if you have any complaints about these Terms and Conditions or how we handle your personal data please email us at support@educopoly.com.