CANCELLATION AND REFUNDS

  • You may cancel your order without providing a reason within 14 days of the day you receive the Products, or from the day the contract concludes, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This period does not apply to services or digital content (e.g. eBooks, eGifts, MP3, video or audio content) that is not provided in a tangible medium (e.g. Printed Books, CD or DVD) and once it has been delivered. If you decide to cancel your order, you must let us know.
  •  Please get in touch with our Customer Service at the email returns@educopoly.com for further details.

EFFECTS OF CANCELLATION

  • Within 14 days from the day on which we receive the Products back from you in case the Products have been delivered to you, we will return all money we received from you for the products you ordered, minus the cost of shipping. In all other cases, in case the Products have not been dispatched, your refund will be made within 14 days of your telling us you have changed your mind. Unless you specify otherwise, we will utilise the same payment method that you used for the first transaction. In any case, this repayment will not result in any expenses for you. We reserve the right to refuse payment until the products are returned to us. The direct cost of returning these products will be your responsibility.
  • To clarify, you may be able to get a refund if you are within the 14-day period, but this may be subject to deductions, and you will have to pay the costs of return of any Products. So, if you end the contract for any reason after the Products have been dispatched to you or you have received them, you must return them to us at your cost.
  • Since we do not cover the return postage and package costs, we recommend that when returning your product, you choose the signed-for delivery option. We cannot refund your item until we receive it back.
  • If you are a consumer, you have 14 days after the day you receive the Products, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery. So, for example if your order arrives on 1 July 2024, you may email us between 1 July and 14 July 2024 at returns@educopoly.com with the subject header Cancel and your product reference number informing us of your desire to cancel the Order and receive a full refund. You can do so by law up to 14 days from the date your order arrives i.e. in this example the last day to cancel for whatever reason will be 14 July 2024. 

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery.
  • the supply of digital content (including apps, digital software, eBooks, eGifts, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.
  • the delivery of newspapers, journals or magazines except for subscription contracts for the supply of such publications.

We will return your money subject to the following conditions:

  • we receive the Products in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  • you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

We will pay the costs of return if the Products are faulty or misdescribed; or if you are ending the contract because we have told you of an upcoming change to the Products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other cases, you are responsible for the cost of returning the Products. We have no obligation to refund to you, your cost of re-packing and returning the Products.

We will make any refunds due to you as soon as possible. In any of the above scenarios, we will return your money within 14 days.  If you are a consumer exercising your right to change your mind then if the Products have been delivered, your refund will be made within 14 days from the day on which we received the products back from you. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

DIGITAL PRODUCTS (including eGifts and eBooks) 

Digital Products (including apps, digital software, eBooks, eGifts, MP3, audio or video content etc.) cannot be exchanged or refunded. You shall bear the risk associated with the Digital Product once it is delivered. You may return a Digital Product at any time, up to 14 days from the day the transaction was made, prior to it being delivered. However, you understand that after the Digital Product is given electronically, you will no longer be able to cancel.

LIABILITY FOR SUBSEQUENT DEFECTS

Please examine the Products received from us immediately when you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Products, we shall assume that you have accepted them.

RETURNS OF DEFECTIVE OR FAULTY PRODUCTS

In all circumstances beyond the 30 days we shall exercise our discretion when considering a refund.

The procedure to return defective / faulty or damaged Products is as follows:

  • The Products must be returned to us within 30 days of you receiving and opening the Product.  
  • Before you return the Products to us, please carefully re-read the instructions and check that you have assembled the Products in the form they were received by you.
  • Please follow the returns procedure provided on our website which we will send to you as soon as you notify us that you wish to return any Products. We will return your money subject to the following conditions: we receive the Products with labels and packaging intact and you comply with our returns procedure. We cannot return your money unless we know who sent them, you tell us clearly what the fault is you complain about when it first became apparent, and other information to enable us to identify or reproduce it. If any defect is found, then we shall refund the full cost you have paid including the cost of returning the Products.
  • If you are a consumer, we are under a legal duty to supply Products that are in conformity with this contract. If we replace the Products, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect. If you wish to exercise your legal rights to reject Products you must post them back to us. We will pay the costs of postage or collection. Please email Customer services at returns@educopoly.com for a return label.

BUSINESS USERS 

  • If you are a business customer, we warrant that on delivery any products shall: conform in all material respects with their description and any relevant specification; be free from material defects in design, material and workmanship; be of satisfactory quality (within the meaning of the Sale of Products Act 1979); and be fit for any purpose held out by us. If you give us notice in writing within 14 days that the Products do not comply with the Sales of Goods Act 1979. we shall, at our option, replace the defective products, or refund the price of the defective products in full. We will not be liable for the failure of Products to comply with the warranty if: you make any further use of such products after giving a notice in accordance, the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products or (if there are none) good trade practice, the defect arises because of us following any drawing, design or specification you supplied, you alter or repair the Products without our written consent; or the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
  • The procedure for return of Products is set out on Our Website’s main page. If you do not follow this procedure, we may be unable to identify you as the sender of the Products. You must tell us by email message at returns@educopoly.com that you would like to return Products, specifying exactly what Products and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note to you. If you send Products to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
  • Detailed instructions for returning faulty Products are on Our Website’s main page. Please note that we cannot deal with your complaint unless you return the entire Products that you bought: that is to say, with all components and parts and in the original packaging.
  • You shall bear the costs of the return delivery unless the Products were faulty and not fit for purpose.

CANCELLATION / REFUND DUE TO INCORRECT DELIVERY ADDRESS

  • It is your responsibility as the buyer to ensure you enter the delivery address correctly. If you decide to cancel your order or change your delivery address, then please write to us at support@educopoly.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so in case the Product has already been dispatched.
  • If it's too late to cancel your order, and the order does get returned back to us, we can then ship it out to the correct address or provide you with a full refund (please note, if the Products were returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the shipping costs).