You have 14 days to return the Products back to us. If the Product is in good condition and re-sellable, and sent back to us with the packaging intact, we will be happy to refund your money back to you. So, for example your order arrives on 1 July 2024. You may email us between 1 July and 14 July 2024 at support@educopoly.com with the subject header Cancel and your Order number informing us of your desire to cancel the Order and receive a full refund. You can do so by law up to 14 days from the date your order arrives i.e. in this example the last day to cancel for whatever reason will be 14 July 2024.
We will return your money subject to the following conditions:
• We receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
• You comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
Please note that we do not cover the return postage and package costs unless it is for exceptional cases (see separate FAQ for further details on Shipping costs). For this reason, we recommend that when returning your Product, you choose the signed-for option. We cannot refund your item until we receive it back and have checked that it is in a good condition.
NOTE: Please check the Returns & Cancellations section on the Home Page for more details.

We will pay the costs of return if the Products are faulty or misdescribed; or if you are ending the contract because we have told you of an upcoming change to the Products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other cases, you are responsible for the cost of returning the Products and we have no obligation to refund to you, your cost of re-packing and returning the Products.

Digital Products (including apps, digital software, eBooks, eGifts, MP3, etc.) cannot be exchanged or refunded. You shall bear the risk associated with the Digital Product once it is delivered. You may return a Digital Product at any time, up to 14 days from the day the transaction was made, prior to it being delivered. However, you understand that after the Digital Product is given electronically, you will no longer be able to cancel.

- You must tell us by email message to returns@educopoly.com that you would like to return Products, specifying exactly what Products and when purchased, and giving full details of the defect or other reason for return.

- We will then issue a Returns note to you. Please post the Products back to us, along with the Returns note at the specified address in the Returns note. If you send Products to us without a Returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

- If we agree that the Products are faulty, we will refund the cost of return carriage; and replace the Products as we choose.

It is your responsibility as the buyer to ensure you enter the delivery address correctly. If you decide to cancel your order or change your delivery address, then please write to us at support@educopoly.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so in case the Product has already been dispatched. If it's too late to cancel your order, and the order does get returned back to us, we can then ship it out to the correct Delivery address or provide you with a full refund (please note, if the Products were returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the Shipping costs).

Please examine the Products received from us immediately when you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Products, we shall assume that you have accepted them.
In all circumstances beyond the 30 days we shall exercise our discretion when considering a refund. The procedure to return defective / faulty or damaged Products is as follows:
The Products must be returned to us within 30 days of you receiving and opening the Product.
Before you return the Products to us, please carefully re-read the instructions and check that you have assembled the Products in the form they were received by you.
Please follow the standard Returns procedure provided on our website which we will send to you as soon as you notify us that you wish to return any Products. We will return your money subject to the following conditions: we receive the Products with labels and packaging intact and you comply with our returns procedure. We cannot return your money unless we know who sent them, you tell us clearly what the fault is you complain about when it first became apparent, and other information to enable us to identify or reproduce it. If any defect is found, then we shall refund the full cost you have paid including the cost of returning the Products.
If you are a consumer, we are under a legal duty to supply Products that are in conformity with this contract. If we replace the Products, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect. If you wish to exercise your legal rights to reject Products you must post them back to us. We will pay the costs of postage or collection. Please email Customer services at returns@educopoly.com for a return label.