EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery.
  • the supply of digital content (including apps, digital software, eBooks, eGifts, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.
  • the delivery of newspapers, journals or magazines except for subscription contracts for the supply of such publications.

We will return your money subject to the following conditions:

  • we receive the Products in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  • you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

We will pay the costs of return if the Products are faulty or misdescribed; or if you are ending the contract because we have told you of an upcoming change to the Products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other cases, you are responsible for the cost of returning the Products. We have no obligation to refund to you, your cost of re-packing and returning the Products.

We will make any refunds due to you as soon as possible. In any of the above scenarios, we will return your money within 14 days.  If you are a consumer exercising your right to change your mind then if the Products have been delivered, your refund will be made within 14 days from the day on which we received the products back from you. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

DIGITAL PRODUCTS (including eGifts and eBooks) 

Digital Products (including apps, digital software, eBooks, eGifts, MP3, audio or video content etc.) cannot be exchanged or refunded. You shall bear the risk associated with the Digital Product once it is delivered. You may return a Digital Product at any time, up to 14 days from the day the transaction was made, prior to it being delivered. However, you understand that after the Digital Product is given electronically, you will no longer be able to cancel.

LIABILITY FOR SUBSEQUENT DEFECTS

Please examine the Products received from us immediately when you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Products, we shall assume that you have accepted them.

RETURNS OF DEFECTIVE OR FAULTY PRODUCTS

In all circumstances beyond the 30 days we shall exercise our discretion when considering a refund.

The procedure to return defective / faulty or damaged Products is as follows:

The Products must be returned to us within 30 days of you receiving and opening the Product.  

Before you return the Products to us, please carefully re-read the instructions and check that you have assembled the Products in the form they were received by you.

Please follow the returns procedure provided on our website which we will send to you as soon as you notify us that you wish to return any Products. We will return your money subject to the following conditions: we receive the Products with labels and packaging intact and you comply with our returns procedure. We cannot return your money unless we know who sent them, you tell us clearly what the fault is you complain about when it first became apparent, and other information to enable us to identify or reproduce it. If any defect is found, then we shall refund the full cost you have paid including the cost of returning the Products.

If you are a consumer, we are under a legal duty to supply Products that are in conformity with this contract. If we replace the Products, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect. If you wish to exercise your legal rights to reject Products you must post them back to us. We will pay the costs of postage or collection. Please email Customer services at returns@educopoly.com for a return label.

CANCELLATION / REFUND DUE TO INCORRECT DELIVERY ADDRESS

It is your responsibility as the buyer to ensure you enter the delivery address correctly. If you decide to cancel your order or change your delivery address, then please write to us at support@educopoly.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so in case the Product has already been dispatched.

If it's too late to cancel your order, and the order does get returned back to us, we can then ship it out to the correct address or provide you with a full refund (please note, if the Products were returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the shipping costs).

FAQ Tab

What is the estimated delivery time for ?

The timeframe for delivery of will depend on the shipping method you choose. We have several shipping options:

Standard 48 hr tracked delivery: 2-4 working days – £3.90
Express 24-hour tracked delivery: 1-2 working days – £4.90 (for orders under £35)

Free shipping is available on orders over £35.

 

Can I track my order and estimate the delivery time?

Yes, you can track your order and estimate the delivery time on Educopoly. Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

 

Are the materials used in this product safe and durable?

Yes! Our products are made with high-quality, durable, and child-safe materials. Designed for daily use, they ensure safety and longevity, making them perfect for learning and fun. Shop with confidence!

 

Do you offer international shipping?

Currently, Educopoly ships products only within the United Kingdom and does not offer international shipping. However, there are plans to start shipping internationally in the near future. Please stay tuned for updates.

 

If you have any other questions, please feel free to email us at support@educopoly.com, and we'll be happy to assist you!